Army 25B · enlisted
25B to Civilian Careers: IT Specialist
Installs, configures, maintains, and troubleshoots computer systems, networks, and end-user support requests — keeping IT operations running, documented, and secure.
Civilian careers this maps to
Where 25B experience goes.
Civilian occupations your IT Specialist background translates to (matched via the U.S. Department of Labor O*NET military crosswalk).
Computer User Support Specialist
O*NET 15-1232.00Computer Network Support Specialist
O*NET 15-1231.00Network & Computer Systems Administrator
O*NET 15-1244.00Information Security Analyst
O*NET 15-1212.00Database Administrator
O*NET 15-1242.00What it pays
Civilian salary range.
$60,340
median / year · Computer User Support Specialist
National figures, BLS OEWS 2024. Your pay depends on location, employer, and experience.
Beat the resume scanner
Keywords recruiters screen for.
Applicant tracking systems scan for these terms on a Computer User Support Specialist resume. Make sure the ones that match your service are on yours — in plain civilian language.
Resume bullets to start from
Example IT Specialist bullets.
Starting points drawn from real O*NET task statements — edit them and add your own numbers (people led, equipment value, response times). The builder translates the rest of your service automatically.
- Resolved user hardware and software issues by conferring with users, running diagnostics, and applying technical solutions
- Installed, configured, and performed minor repairs to hardware, software, and peripheral equipment per design specifications
- Set up end-user workstations, including cabling, operating systems, and authorized software, ensuring proper installation
- Monitored daily performance of computer systems, entering commands and verifying operations to detect and correct errors
- Maintained detailed records of support tickets, data-communication transactions, problems, and remedial actions taken
- Conferred with staff, users, and management to define requirements for new systems and system modifications
- Developed training materials and trained users on the proper use of hardware and software
- Escalated major hardware and software failures to vendors and senior technicians, coordinating timely resolution
Certifications that help
Civilian credentials.
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Cisco CCNA
- Microsoft Certified: Azure / M365 Fundamentals
- ITIL Foundation
FAQ
25B questions, answered.
Turn your 25B experience into a civilian resume.
Answer a few questions in plain words — we translate the military language and format it so a recruiter (and their resume scanner) actually reads it.
By Christion Calegon, veteran & founder of GetVetsHired. Last updated June 2026.
Sources: O*NET Military Crosswalk — 25B, O*NET — Computer User Support Specialists 15-1232.00, BLS OEWS — Computer User Support Specialists (median wage), BLS Occupational Outlook Handbook — Computer Support Specialists. Career data from the U.S. Department of Labor (O*NET) and BLS.
Not affiliated with or endorsed by the U.S. Department of Veterans Affairs, the Department of Defense, or any branch of the Armed Forces.